Shipping and Delivery
The goods purchased from D.L. Service Div. E-commerce Srl are delivered by national or international courier to the address specified by the Customer when ordering online, by telephone or by e-mail.
Transport costs are calculated based on the geographical area and the weight / volume of the product.
The cost of transport outside the Italian area is calculated based on the weight / volume of the goods and the place of destination. All import charges required by the country of destination are charged to the customer.
The purchased goods will be delivered by our couriers to the address provided by the customer during the order, and will be accompanied by DDT (Transport Document), while the invoice will be sent electronically. The customer will be notified by telephone by the courier to arrange delivery. It is not possible to postpone the delivery beyond 48 hours from the notice. It is important that the customer provides a telephone number where he is always available.
In case of absence of the Customer on the day and place agreed with the carrier (and in any case in the event of the Customer being unable to be found once they have been shipped) the goods will be deposited in the local warehouse of the courier and the storage status will be opened. In this case, the expenses that the D.L.Service Div. E-commerce Srlwill incur for this service will be charged to the Customer who will have to pay before delivery.
Couriers deliver at street level and porter service is excluded. When ordering, the customer is required to communicate if the delivery must be made in a disadvantaged area. Disadvantaged areas are all those places that are difficult to reach due to distance or conformation of the territory (e.g. islands, ZTL, historical centres, alleys, etc.). To deliver to these destinations, couriers require longer delivery times and payment of an extra commission. If during the delivery phase the customer requests delivery to another address or communicates that the delivery is to be made in a disadvantaged area, the storage will be opened and the costs of opening practice and redelivery of the goods will be invoiced to the customer.
Couriers make deliveries from Monday to Friday, excluding holidays. If there are delays due to the courier, this delay is not attributable to the D.L.Service Div. E-Commerce Srl.
The goods leave intact from the manufacturer's warehouse and are packed with resistant material to ensure the safety of the product during transport.
Upon delivery, the customer has the burden of responsibility for checking the package, and is required to check that the package has not been damaged and that it is intact (not wet, punctured, folded, without a platform or other). If the package has been tampered with, broken or otherwise, the customer is required to report it to the courier who made the delivery and to accept the goods with "INSPECTION RESERVE FOR....." describing in detail the damage found on the appropriate accompanying document that the customer will have to sign.
If the package is to be delivered inclined or in a non-vertical position, the following wording must absolutely be indicated on the DDT and on the waybill: "PACKAGE WITH UNLOADING IN ANOMALOUS POSITION"
Any damage must be reported in the presence of the courier and indicated on the documents accompanying the goods and countersigned by both.
If the courier has a PDA, the customer must take a photograph of the PDA screen with the clearly legible signature and the specific reserve affixed.
The customer is required to send us the "damage certificate" documentation including the signed DDT and photos of the damage suffered, no later than 8 days after unloading, as required by law.
It is important to keep the packaging until complete verification of the integrity of the package.
In case of replacement, the packaging will be reused by the customer to avoid transport damage when returned to our warehouses.
The customer must ensure that the product is packed exactly as it was received to avoid further damage during transport. Furthermore, the customer will be notified of the collection and will have to arrange for the package to be placed outside the premises to facilitate the courier in picking up the product. Before collection, the customer is required to send photos of the packaged product to ascertain whether it is suitable for collection. Without packaging it will not be possible to proceed with the collection.
If the customer refuses delivery and upon returning to our warehouse, the integrity of the machine is ascertained and only the presence of the altered or degraded packaging is ascertained, the customer will be invoiced for the costs of delivery and return of the goods.
Delivery times are indicated in the order and / or quote phase.
D.L. Service Div. E-commerce Srl undertakes to respect the times indicated but should not be considered by the Customer as binding towards the conclusion of the contract.
Any right of the Customer to compensation for damages is excluded, as well as any contractual or extra-contractual liability for direct or indirect damage to persons and / or things, caused by a possible delay in production as a result of shipment.